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Shipping and Returns

trasport and Delivery

All purchases will be delivered by courier WITHIN 2 WORKING DAYS FROM ORDER (for orders placed before 12:00). Orders will be processed and delivered from Monday to Friday, excluding holidays and public holidays according to the time zone in force in Italy.

Corso Vannucci srl is not responsible for unforeseeable delays, without prejudice to cases of force majeure For the delivery of the goods it is necessary the presence of the Customer or one of his charge to the address of the recipient indicated in the order. Upon delivery of the goods by the Courier, the Customer is required to check:

(i) that the number of packages delivered corresponds to that indicated in the transport document (DDT);

(ii) that the packaging is intact, undamaged, wet or otherwise altered, even in the closing materials.

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately contested, by putting a written control reserve on the proof of delivery of the Courier. Once the Courier’s document has been signed, the Customer can not make any objection about the appearance of the goods delivered. If it is not able to deliver the goods ordered as a result of the unavailability, even temporary, of the Products, Corso Vannucci srl will promptly notify the Customer, and in any case no later than 30 (thirty) days, by e-mail.

The amount already paid by the Customer will be reimbursed as soon as possible, and in any case no later than 30 (thirty) days from receipt of the purchase order. Delivery costs are charged to the customer and are clearly highlighted in the order form.

 

Dellivery Costs

ITALY: € 4.90, FREE for orders over € 150

European Community countries 20.00 euros

Non-European countries 40.00 euros

Returns and Cancellations, Orders and Right of Withdrawal

Only for Italy made with free home collection.

Corso Vannucci srl intends to guarantee complete customer satisfaction. Corso Vannucci srl will reimburse the full cost of the Products that are returned by the customer not worn, unused and undamaged, as well as accompanied by the relevant invoice.

Returns and exchanges of these specific items will only be accepted if the label remains intact and attached to the product, and the return instructions above will be correctly respected.

Refunds will be made using the same payment method as the purchase. The purchased goods can be returned within 15 (fifteen) days from the delivery date. Delivery costs are non-refundable. The delivery costs for returning the Products are charged to the Customer; any cost incurred by the customer for the return will not be refundable.

Corso Vannucci srl reserves the right to refuse the return of those Products that do not comply with the requirements of the previous paragraph. Corso Vannucci srl will send an e-mail notification once the refund has been made. It is recommended to send the Products to be returned using an insured courier in order to track the shipment.

Corso Vannucci srl will not be responsible for the reimbursement or compensation for those returned products that have been lost, lost or stolen. Pursuant to art. 64 of Legislative Decree no. 206/2005, the Customer has the right to withdraw from the contract without any penalty and without specifying the reason within the term of 15 (fifteen) working days starting from the date of receipt of the Products To exercise the right of withdrawal, the Customer must send to following address: a written communication with a return receipt containing: the manifestation of willingness to exercise the right of withdrawal pursuant to art. 64 of Legislative Decree 206/2005; the indication of the Products for which the Customer wants to make use of the right of withdrawal; the progressive order number issued at the time of purchase; the data relating to the Customer’s bank account.

The communication can always be sent within the aforementioned term of 15 (fifteen) working days also by telegram, telex, and fax, provided it is confirmed by registered letter with acknowledgment of receipt within 48 (forty-eight) hours. If the Customer wishes to modify or cancel the order presented, he / she must send an e-mail promptly to the following address:

shop@corsovannuccicashmere.it

Corso Vannucci srl will do everything in order to satisfy the customer’s request.

However, once the Product has been shipped, the order can not be canceled or modified until the goods shipped have been returned to Corso Vannucci srl.

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